Help?

DELIVERY

How long is delivery?
UK:
We only sell what is stock, and for this reason hair is able to be with you within 3-5 working days and delivered to the 'dollhouse London' salon within 3 working days.  simply enter the salon address as your checkout address! xx
USA/International:
Standard Delivery is 5-9 working days. we use Royal Mail who then hand over to your local courier and so time scales may vary. For South Africa and Dubai please email before purchase as DHL may be required.
When do I receive my tracking details?
Every customer receives their tracking details and order fulfilment around 2 days before it will arrive to you (minus the weekend)
What should I do on a rare occasion that my hair doesn't arrive in that time period?
Orders are sent 1st class signed for which comes with tracking, if your tracking us not updating for any reason, please email sales@dollbabyhair.co.uk immediately quoting your order reference.
Is your hair stocked at dollhouse London salon?
Not yet! we are waiting on dollhouse London's new premises, which will be located at 175 Caledonian Road (a few doors down )
Where can I track my hair order?
All orders can be tracked on royalmail.com
USA orders can be tracked on USPS.com
Salon delivery will simply state "Dispatched"

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PRODUCTS

  

We recommend OGX coconut shampoo, especially for straight hair extension, as  It does a great job of maintaining the quality of the hair, making it soft and silky. It’s best not to use harsh products on your extensions, and this coconut milk shampoo line is natural and lite. 
John Frieda is another amazing and affordable product for protection, fly aways silk protein and added frizz control. This product protects from humidity and heat as well as smoothes, hydrates and tames. Works best when applied to damp hair.

HAIR 

What is Virgin hair?
Our virgin hair is high quality 100% human hair, and comes in natural black and is hair that has been specially hand selected and sourced from the country of origin, chemical free and unprocessed. 
How long does the hair last?
Due to the premium quality of our Virgin human hair, It can last 3+ years when looked after amazingly. Treat the hair like you would your own when in use, with regular washes, deep conditioning and not overloading on products. 
Is blonde hair the same?
Due to being chemically lifted to a high 613 colour, the natural bonds have been loosened. Blonde hair requires additional care and is recommended for occasion or novelty wear. 
Can I straighten curly/wavy hair?
Yes our hair can be straightened and curled and returns to near-to natural state when contacted with water
How do I return/exchange hair?
In order for a refund/exchange to be processed, you must email info with attached photos. Returns and exchanges are assessed per situation and only take place if hair is untouched/unmanipulated in its original packaging. Full information is available in our Returns Policy
Can I dye the hair?
Yes the hair can be both bleached and/or dyed to a variety of colours. We recommend that this is done by Dollhouse London salon
How many bundles do I need?
This is highly dependent on the look you are going for. How many bundles do I need?
For hair 18" and under we recommend 3 bundles, for longer lengths, 4 bundles gives the best look . For clip-ins we recommend 3 sets (300g)
How can I make the most of the hair?
Washing and conditioning every 1-2 weeks, using heat protector before applying heat, applying a tiny amount of serum occasionally (do not overload!)